Our Terms and Conditions of Service
Reel Irish Wedding – Terms & Conditions
Last updated: 2026
By paying the booking fee, the Client confirms that they have read, understood and accepted these Terms & Conditions. These Terms form the agreement between Reel Irish Wedding ("the Provider") and the Client.
1. Definitions
Provider means Reel Irish Wedding.
Client means the person or persons booking the wedding videography services.
Wedding Day means the date of the wedding stated on the booking confirmation.
Services means the wedding videography package booked by the Client.
Booking Fee means the non-refundable fee paid to secure the wedding date.
2. Booking & Payment
2.1 A non-refundable booking fee of €400 is required to reserve the wedding date.
2.2 No booking is confirmed until the booking fee has been received.
2.3 The remaining balance must be paid in full on or before the Wedding Day unless otherwise agreed in writing.
2.4 The Provider reserves the right to withhold delivery of any films or other media until full payment has been received.
2.5 Prices quoted at the time of booking will not change once the booking has been confirmed.
3. Cancellation by the Client
3.1 The booking fee is non-refundable.
3.2 If the Client cancels the booking, the following charges apply:
- More than six months before the Wedding Day – booking fee retained.
- Between six months and thirty days before the Wedding Day – 50% of the total booking value becomes payable.
- Within thirty days of the Wedding Day – the full balance becomes payable.
3.4 Requests to postpone the wedding are treated as cancellations unless the Provider agrees to transfer the booking to a new available date in writing.
3.5 If the Provider is available on the new wedding date, every reasonable effort will be made to transfer the booking. Any transfer remains entirely at the Provider's discretion.
4. Cancellation or Inability to Perform
4.1 If the Provider is unable to attend due to illness, injury, accident, bereavement or any other circumstance beyond reasonable control, every reasonable effort will be made to arrange a suitably qualified replacement videographer of a similar standard.
4.2 If a suitable replacement cannot be arranged, the Provider's liability will be limited to refunding any payments already received for the Services that cannot be provided.
4.3 Circumstances beyond reasonable control may include, but are not limited to:
- serious illness
- accident
- extreme weather
- flooding
- fire
- government restrictions
- venue closure
- power failure
- public health emergencies
- civil unrest
- industrial action
- acts of God
5. Scope of Services
5.1 The Provider will supply the wedding videography package confirmed at the time of booking.
5.2 Coverage will only include the locations, times and services agreed before the Wedding Day.
5.3 Additional filming requested on the day may be accommodated where possible but cannot be guaranteed and may incur additional charges.
6. Artistic Style
6.1 The Client confirms that they have viewed the Provider's previous work and are familiar with the filming and editing style.
6.2 Every wedding is unique. The Provider exercises professional judgement regarding filming techniques, camera placement, lighting, editing, pacing, music selection and overall presentation.
6.3 The Provider retains full creative and editorial control over the finished film.
6.4 The Client acknowledges that wedding videography captures live events that cannot be recreated. While every reasonable effort will be made to capture all important moments, it is not possible to guarantee that every person, event or detail will appear in the finished film.
6.5 Requests for changes after delivery that are not due to factual or technical errors may be accepted at the Provider's discretion and may incur an additional editing charge.
7. Coverage on the Wedding Day
7.1 Bridal preparations normally begin approximately two and a half hours before departure unless otherwise agreed.
7.2 Key members of the wedding party should be ready approximately forty-five minutes before departure to allow sufficient filming time.
7.3 The Provider should have access to the ceremony venue at least thirty minutes before the ceremony begins where possible.
7.4 Delays caused by the Client, guests, suppliers or unforeseen circumstances may reduce the amount of footage captured.
7.5 Receiving lines, guest greetings and informal interactions are filmed where time allows but cannot be guaranteed in full.
7.6 The Client is responsible for ensuring that any important family members, cultural traditions or special moments they wish to have captured are communicated to the Provider before the Wedding Day.
8. Client Cooperation
8.1 The quality of the finished film depends on reasonable cooperation from the Client, wedding party, guests, venue staff and other suppliers.
8.2 The Provider is not responsible for missed footage where filming is prevented or interrupted by:
- guests using phones, tablets or cameras;
- people standing in front of cameras;
- venue restrictions;
- officiant restrictions;
- photographers or other suppliers blocking camera positions;
- schedule changes;
- late arrivals;
- lack of cooperation from members of the wedding party.
9. Venue & Ceremony Restrictions
9.1 The Provider will always comply with the instructions of celebrants, clergy, registrars, venue management and authorised staff.
9.2 Some churches and venues prohibit filming during certain parts of the ceremony, including readings, the Gospel, the Homily, the Consecration or Communion.
9.3 The Client accepts that such restrictions are entirely outside the Provider's control.
9.4 The Client is responsible for obtaining any permissions required by the ceremony venue where necessary.
10. Weather, Lighting & Drone Filming
10.1 Outdoor filming is dependent upon suitable weather conditions.
10.2 The Provider cannot guarantee outdoor footage where weather conditions make filming unsafe or impractical.
10.3 Winter weddings, evening ceremonies and low-light venues may require the use of professional lighting equipment.
10.4 Image quality may vary depending on weather, available light, venue conditions and restrictions imposed by the venue or celebrant.
10.5 Drone filming is included only where it is safe, legal and practical.
10.6 Drone flights are subject to Irish Aviation Authority regulations and may be cancelled due to:
- rain;
- strong winds;
- restricted airspace;
- nearby airports;
- emergency flight restrictions;
- poor visibility;
- safety concerns; or
- any other circumstance where the operator considers flying unsafe.
11. Delivery of Your Wedding Film
11.1 The Provider aims to deliver the completed wedding film within 10 to 16 weeks of the Wedding Day. During peak wedding season, delivery may take longer.
11.2 Delivery times are estimates only and may vary depending on workload, unforeseen circumstances or technical issues.
11.3 Final films will normally be delivered electronically by secure online download or other digital delivery method chosen by the Provider.
11.4 Delivery by online download or cloud-based transfer shall constitute successful delivery under this Agreement.
11.5 If a USB drive, Blu-ray disc or other physical media is included in the package, reasonable care will be taken during preparation and postage. Once dispatched, responsibility for delivery passes to the postal or courier service.
11.6 Blu-ray discs are produced using industry standards; however, compatibility with every Blu-ray player, television or computer cannot be guaranteed.
11.7 The Client must notify the Provider in writing of any technical issues or concerns within 14 days of delivery, providing reasonable details of the issue.
11.8 Where a genuine technical or editing error attributable to the Provider is identified and can reasonably be corrected, the Provider will make the correction at no additional charge.
12. Audio Recording
12.1 Professional audio equipment will be used wherever reasonably possible.
12.2 Audio quality depends on factors outside the Provider's control, including venue acoustics, public address systems, background noise, weather conditions and restrictions imposed by the venue or officiant.
12.3 While every reasonable effort will be made to obtain clear audio recordings, uninterrupted or perfect audio cannot be guaranteed.
13. Equipment & Data Protection
13.1 The Provider maintains professional camera, audio and editing equipment and takes reasonable precautions to protect all recorded footage.
13.2 The Provider operates multiple backup procedures wherever reasonably practical during filming and editing.
13.3 Despite these precautions, unforeseen circumstances may result in the loss or corruption of data, including but not limited to equipment malfunction, memory card failure, hard drive failure, accidental deletion, theft, fire, flood, cyber attack, software failure or other events beyond the Provider's reasonable control.
13.4 In the unlikely event that recorded material is lost or cannot reasonably be recovered, the Provider's liability shall be limited in accordance with Section 14.
14. Limitation of Liability
14.1 The Provider will perform the Services using reasonable skill, care and professionalism.
14.2 Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by Irish law.
14.3 Subject to Clause 14.2, the Provider's total liability arising from any claim relating to the Services shall not exceed the total amount paid by the Client under this Agreement.
14.4 The Provider shall not be liable for indirect or consequential loss, including loss of profits, loss of opportunity or claims made by third parties, where such exclusions are permitted by law.
14.5 The Provider shall not be responsible for missed footage resulting from circumstances outside their reasonable control, including:
- venue restrictions;
- celebrant instructions;
- guest interference;
- poor weather;
- traffic delays;
- late arrivals;
- schedule changes;
- restricted access;
- unsafe working conditions;
- lighting conditions; or
- events occurring outside the agreed coverage times.
15. Client Conduct & Safe Working Environment
15.1 The Provider is committed to providing services in a safe and respectful working environment.
15.2 The Provider reserves the right to suspend or cease filming if subjected to abusive, threatening, violent, discriminatory or unsafe behaviour from the Client, guests or any other person present.
15.3 No refund will be payable where filming is suspended or ended due to behaviour described in Clause 15.2.
15.4 The Provider may also refuse to continue working where conditions are considered unsafe, including but not limited to dangerous weather, fire hazards, unsafe structures or illegal activity.
16. Meals & Breaks
16.1 Where continuous coverage exceeds six hours, the Provider may take a reasonable meal break.
16.2 Where possible, the Provider requests that any meal break coincides with the wedding meal to minimise disruption to coverage.
17. Copyright
17.1 Copyright in all video footage, edited films, images, audio recordings and other material created by the Provider remains the property of Reel Irish Wedding unless otherwise agreed in writing.
17.2 The Client receives a personal, non-commercial licence to view, copy and share the delivered wedding films with family and friends.
17.3 The Client may not sell, licence, commercially exploit or authorise third parties to use the films for commercial purposes without the Provider's prior written consent.
17.4 The Client may not substantially alter, edit or remove branding from the delivered films in a way that misrepresents the Provider's work.
18. Promotional Use
18.1 Unless the Client notifies the Provider in writing before the Wedding Day, the Provider may use photographs, still frames or video clips from the wedding for:
- website portfolio;
- social media;
- competitions;
- advertising;
- exhibitions;
- promotional material; and
- professional portfolio purposes.
18.3 If the Client requests complete privacy before the Wedding Day, the Provider will respect that request without affecting the standard of service provided.
19. Storage of Footage
19.1 Clients should download and securely back up all delivered files immediately after receipt.
19.2 The Provider recommends maintaining at least two independent backups of all delivered media.
19.3 Raw footage, project files and working files may be permanently deleted six months after final delivery.
19.4 After deletion of raw footage, the Provider shall have no obligation to recreate or restore lost material.
20. Data Protection (GDPR)
20.1 Reel Irish Wedding processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018.
20.2 Information collected may include:
- names;
- contact details;
- wedding information;
- correspondence;
- photographs;
- video recordings; and
- audio recordings.
- fulfilling the contract;
- communicating with the Client;
- legitimate business purposes;
- legal and tax obligations.
20.5 Clients have the right to request access to their personal data, request correction of inaccurate information and, where applicable, request deletion of personal data in accordance with applicable law.
20.6 Clients also have the right to lodge a complaint with the Data Protection Commission if they believe their personal data has been processed unlawfully.
20.7 The Client is responsible for informing guests that photography and videography will take place during the Wedding Day.
21. General Terms
21.1 If any part of these Terms is found by a court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
21.2 Any failure by the Provider to enforce any part of these Terms shall not prevent the Provider from enforcing those rights in the future.
21.3 These Terms constitute the entire agreement between the Provider and the Client regarding the Services and replace any previous discussions or agreements relating to the booking.
21.4 Any changes to these Terms must be agreed in writing by both parties.
22. Governing Law
22.1 These Terms and Conditions are governed by the laws of Ireland.
22.2 Any dispute arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Ireland.
23. Independent Businesses
Where the Client books both Reel Irish Wedding and Andrew Collins Photography as part of the same wedding package, the Client acknowledges and agrees that each business operates independently.
Reel Irish Wedding is solely responsible for providing the videography services.
Andrew Collins Photography is solely responsible for providing the photography services.
Each business enters into this agreement in its own capacity and is responsible only for its own services, equipment, staff, performance and obligations.
Neither business shall be liable for the acts, omissions, delays, negligence, cancellation or failure of the other.
Any complaint or claim relating to photography shall be directed solely to Andrew Collins Photography.
Any complaint or claim relating to videography shall be directed solely to Reel Irish Wedding.
Where a combined videography and photography package is booked, payment made to one Provider on behalf of the other shall not create a partnership, joint venture or shared liability between the businesses. Each Provider remains solely responsible for the services they individually provide.
24. Other Wedding Suppliers
24.1 The Provider will cooperate professionally and respectfully with photographers, venues, celebrants, musicians, coordinators and other wedding suppliers wherever reasonably possible.
24.2 The Provider is not responsible for delays, missed footage or limitations to the Services caused by the actions, decisions or restrictions of other suppliers or third parties.
24.3 The Provider shall not be liable where another supplier's positioning, equipment, schedule, instructions or actions interfere with filming.
25. Guest Interference & Unplugged Ceremony
25.1 The Client acknowledges that the actions of guests and other persons present at the Wedding Day may affect filming.
25.2 The Provider shall not be responsible for missed footage where guests, members of the wedding party or other persons:
- obstruct cameras or filming positions;
- stand in front of the Provider during important moments;
- use mobile phones, tablets, cameras or other recording devices in a way that interferes with filming;
- prevent the Provider from accessing suitable filming positions.
25.4 The Provider will make reasonable efforts to capture important moments but cannot guarantee footage where filming is prevented or affected by guest interference.
26. Special Requests & Important Moments
26.1 The Client is responsible for informing the Provider in advance of any specific people, traditions, events or moments that are particularly important and which they would like captured.
26.2 While the Provider will make every reasonable effort to accommodate special requests, the Client acknowledges that wedding videography involves live events and circumstances outside the Provider's control.
26.3 The Provider cannot guarantee that every requested person, interaction, speech, reaction or moment will appear in the final film.
26.4 Failure to communicate a special request before the Wedding Day does not constitute a failure by the Provider to provide the Services.
Contact Reel Irish Wedding
Email: [email protected]
Website: www.reelirishwedding.com